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It is against the law for us to sell a knife or anything with a blade to anyone under the age of 18. Additionally, since April 2022, it is illegal to deliver a bladed item to a residential address in the United Kingdom without age verification. We actively check that all customers buying these items are aged over 18 years, both at the time of sale, and at the point of delivery. We use a number of third-party sources of information to verify age at point of sale. At delivery, the recipient will need to provide proof of age to the delivery person.
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Yes, probably. Please email us with the product name and manufacturers' part number (where possible) and we will get back to you with price and availability. If you then provide us with your name, delivery address and a telephone number for payment details we will order this item for you and process as normal. These "special orders" must be paid for in advance and are not refundable.
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Yes, if you place your order as normal on www.heinnie.com, we will add the shipping costs (listed on www.heinnie.com/shipping). We will charge you in Pounds Sterling (GBP) and your card company will convert to your local currency. When placing your order please be sure to put your card address down exactly as it appears on your statement so that we can obtain authorisation from your bank.
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Unfortunately, the manufacturers will not supply us with these items. You will need to contact the manufacturer direct. Most of the manufacturers that we deal with have their own website with a "contact us" section. If you email them with your request they will usually sort these spares out for you.
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Postal charges mean that it is not possible to ship the lowest value items at zero cost. Free delivery is available on higher value orders.
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Yes, if you want to place an order just email us with the product codes, your name, delivery address and a telephone number we will email you back with a total amount and our bank details and you can then deposit this direct into our account. As soon as it clears we can process your order as normal.
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Yes, we accept Postal Orders and Paypal. However we will require proof of age if you are using either of these methods. This is because we will not be able to satisfactorily confirm your age as over eighteen. Proof may be in the form of a copy of your passport, driving licence or other government-issued ID. Please note that once your age has been confirmed, any future orders will be free of age verification delays.
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Under the Waste Electrical and Electronic Equipment Regulation 2006 (WEEE) we are pleased to offer our customers the facility to return their old equipment when they purchase a new item from us. This WEEE take-back is offered on a like-for-like basis. For instance, if you purchase a new flashlight from us, we will dispose of your old flashlight. If you would like to take advantage of our WEEE take-back service, please contact us in the first instance to obtain a returns reference number. Here's how to contact us: Email us:
Telephone us: 033 0300 0400. When you return your item to us, you are responsible for postage charges. The address to which your WEEE return should come is: WEEE Returns Heinnie Haynes Unit C, Atlantic Gate, BARRY, CF63 3RF. Under the WEEE regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste.
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Yes! Please place your order as normal on heinnie.com and we will process it for you. Be sure to select "Post" as your delivery carrier (as only the USPS serves APO addresses). For your "Delivery Country", please select your home nation, for example "United States of America". There is a weight limit of 2kg on items shipped to APO.
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Yes and no. Royal Mail are the only carrier which serves BFPO addresses. Since Royal Mail changed their policy on knives, were no longer able to use Royal Mail to carry knives, and therefore, not able to send knives to BFPO addresses. Non-knife orders can be sent to BFPO no problem. Please place your order as normal on heinnie.com and we will process it for you. For your "Delivery Country", please select "United Kingdom". There is a weight limit of 2kg on items shipped to BFPO.
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Yes. We are able to offer trade pricing on some of our lines.
For more information, please visit our trade site: https://persson-jones.uk