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Cancel an Order (EU Customers)

Exercise Your Right of Withdrawal

If you purchased goods from Heinnie Haynes as a consumer and wish to exercise your statutory right of withdrawal under applicable EU consumer protection law, you can notify us electronically using the button below. You do not need to provide a reason for your decision.

This page is solely for notifying us that you wish to exercise your right of withdrawal. For questions about an order, delivery, warranty, product or any other support matter, please visit our Customer Support page .

Before you begin

In most cases, the withdrawal period expires 14 days after you, or a person nominated by you, receives the goods.

To help us process your notice quickly, please have the following available:

  • Your order number.
  • The email address used when placing your order.
  • The item or items you wish to withdraw from.

Certain products and contracts are excluded from the statutory right of withdrawal.

We will acknowledge receipt of your notice by email and explain the next steps.

Click the button below to notify us electronically of your decision to withdraw from your purchase.

This page is provided solely for notifying Heinnie Haynes of your decision to exercise your statutory right of withdrawal. For all other enquiries, please use our Customer Support page .