free uk delivery over £30

easy returns in the uk

click & collect from 2,800 stores

Exceptional Customer Service

free uk delivery over £30

easy returns in the uk

click & collect from 2,800 stores

Exceptional Customer Service

Returns

Returns to Heinnie Haynes are Simple!

We want you to be totally satisfied with every purchase you make from Heinnie Haynes. It is our aim to offer you value and quality. So if, for any reason, you are not completely happy with your purchase, simply return it within 16 days of purchase, unused in its original, pristine packaging together with any manufacturer's tags and the receipt. We'll exchange it or offer you a refund and that's guaranteed! If, due to the Covid19 lockdown you are unable to return your order within this
period, please contact us to obtain a Late Return Authorisation

  • Easy UK Returns at Heinnie Haynes

    1. Contact us with your Order Number to receive a returns reference number. Click here to contact us.
    2. We'll send you a link to create a Royal Mail or UPS shipping label.
    3. You print the shipping label and fix it to your parcel.
    4. You drop the parcel at a Royal Mail location, Post Office or UPS Access Point.
    5. The parcel is returned to us. This service will cost you £3, which we’ll deduct from your refund, or charge to your payment account. (Items which are shown to be defective are, of course returned at no cost to you.)

    £3.00

    Free – If item is shown to be faulty

    In addition, all Heinnie Haynes products are guaranteed against manufacturing defects for a minimum of 12 months. Your statutory rights are unaffected. Under the UK Consumer Contracts Regulations you have a right to cancel your order for any item purchased on this website, for a refund. Please note that this does not apply to items personalised or made to your specification, or to items of underwear. To cancel your order you can email us, or write to us within seven days of delivery of your items, quoting your order number.

  • Contact us with your Order Number to receive a returns reference number. Click here to contact us. Securely wrap your parcel. Return your parcel to us, preferably using a tracked and insured shipping method, at your cost. We will receive your parcel and process your repair, refund or exchange. We are happy to receive returns from overseas customers, however, we are not able to offer carriage-paid returns outside of the United Kingdom.

  • Check the tracking number of your returned parcel. We aim to turn around all returns on the day of receipt, and will email you when we have processed your return.

  • Yes! If, for any reason, you are not completely happy with your purchase, simply return it (see above) within 16 days of delivery, unused in its original, pristine packaging together with the receipt. We’ll exchange it or offer you a refund and that’s guaranteed.

  • That’s fine. If, for any reason, you are not completely happy with your purchase, simply return it within 16 days of delivery, unused in its original, pristine packaging together with the receipt. We’ll exchange it or offer you a refund and that’s guaranteed.

  • Yes. We will process a refund to the same payment method used at purchase. If you paid by card, we’ll refund your card, paid by Paypal we’ll refund your Paypal account.