Returns

Returns to Heinnie Haynes are Simple!

We want you to be totally satisfied with every purchase you make from Heinnie Haynes. It is our aim to offer you value and quality. So if, for any reason, you are not completely happy with your purchase, simply return it within 16 days of purchase, unused in its original, pristine packaging together with any manufacturer's tags and the receipt. We'll exchange it or offer you a refund and that's guaranteed! If, due to the Covid19 lockdown you are unable to return your order within this

period, please contact us to obtain a Late Return Authorisation

• Returns within United Kingdom
  

  Easy UK Returns at Heinnie Haynes

  1. Contact us with your Order Number to receive a returns reference number. Click here to contact us.
  2. We'll create your returns reference number (RMA).
  3. You return your parcel to us.
  4. We'll arrange your refund or replacement.

   

   

  In addition, all Heinnie Haynes products are guaranteed against manufacturing defects for a minimum of 12 months. Your statutory rights are unaffected. Under the UK Consumer Contracts Regulations you have a right to cancel your order for any item purchased on this website, for a refund. Please note that this does not apply to items personalised or made to your specification, or to items of underwear. To cancel your order you can email us, or write to us within seven days of delivery of your items, quoting your order number.

• International Returns

  Contact us with your Order Number to receive a returns reference number. Click here to contact us. Securely wrap your parcel. Return your parcel to us, preferably using a tracked and insured shipping method, at your cost. We will receive your parcel and process your repair, refund or exchange. We are happy to receive returns from overseas customers, however, we are not able to offer carriage-paid returns outside of the United Kingdom.

• Have you received my returned item?

  Check the tracking number of your returned parcel. We aim to turn around all returns on the day of receipt, and will email you when we have processed your return.

• I've changed my mind, can I return an item?

  Yes! If, for any reason, you are not completely happy with your purchase, simply return it (see above) within 16 days of delivery, unused in its original, pristine packaging together with the receipt. We’ll exchange it or offer you a refund and that’s guaranteed.

• I want to swap this for a different colour or size.

  That’s fine. If, for any reason, you are not completely happy with your purchase, simply return it within 16 days of delivery, unused in its original, pristine packaging together with the receipt. We’ll exchange it or offer you a refund and that’s guaranteed.

• I paid by credit card, can you refund my card?

  Yes. We will process a refund to the same payment method used at purchase. If you paid by card, we’ll refund your card, paid by Paypal we’ll refund your Paypal account.