Here at Heinnie Haynes® we are proud of our reputation for excellent customer service. We believe in looking after our customers, and in putting thing right should they go wrong. We like to think that we’re doing everything correctly, but though that it would be worth checking with the experts.
During the past year, we’ve been working with our local Trading Standards department to develop a Primary Authority relationship. This means that we now have reliable advice from Vale of Glamorgan Trading Standards, making sure that we’re compliant with all our legal requirements.
It’s reassuring to know that the service and advice that we’re providing to our customers is compliant with the spirit and letter of UK consumer law. Even more importantly you can shop at Heinnie.com® safe in the knowledge that from your rights to cancel an order or return something for a refund we’re doing everything to protect you.